Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Unfortunately, we don't offer samples but why not check out our bundles so you can get a taste of what we offer.
We recommend storing in a cool, dark place away from excessive heat, a kitchen cupboard or pantry works fine.
None of the coffee currently on offer contains nuts, almonds, peanuts, cashews or pistachios. Our flavoured coffee's (both beans and concentrates) are all manufactured in nut free facilities.
The only exception to this may be seasonal flavoured coffee's but these will be made very clear in the description and on the bag itself if any traces of other ingredients may be present.
Some customers do this, and it is a perfectly reasonable method to freeze coffee for a longer period of time but we prefer to keep it fresh, as coffee consumed within 1 month of receiving is always best, all of our coffee is roasted/packed and shipped on the same day the order is received.
So why not get yourself a monthly subscription and make sure that your coffee is always as fresh as it can be!
Our coffee concentrate starts with 100% Arabica coffee beans. These are then roasted in small batches, crushed and infused with triple filtered water until a concentrate is formed. From here flavouring is added, whether that be with Vanilla for 'LAX' or Caramel for 'JFK'.
We're looking forward to bringing more flavours in the near future so keep an eye out.
You can make between 30-40 cups of coffee from one bottle of coffee concentrate.
Shelf life is 8 months. Use within 14 days after opening for a fresher taste...
It is a 8oz/227ml bottle.
We recommend storing in a cool, dark place away from excessive heat, a kitchen cupboard or pantry works fine but we do recommend keeping it in the fridge. However, once opened we suggest storing in the refrigerator and consuming within 14 days for the freshest taste.
To qualify for free shipping, the cart must be over $60 after any discount has been applied.
After adding everything you wish to purchase to your cart, click checkout and you will be able to add the promotional code from the right-hand side of the form in the box that states 'discount code'.
USA delivery: $7.95 for all deliveries under $60. Free shipping is offered for orders over $60 (*Not applicable for international shipping)
Flight Fuel Coffee will occasionally offer shipping promotions. These promotions can change without notice.
International Shipping Rates (Canada) dependent on weight:
0lb - 1.3lb | $20 USD
1.31lb - 1.9lb | $27 USD
1.91lb - 2.8lb | $34 USD
Over 2.81lb | $40 USD
Flight Fuel Coffee only ships to the United States of America and Canada at this time! Please sign up for our mailing list to be notified when we come to your city.
Standard Shipping Service:
Expected delivery times are 2-7 business days after dispatch
(During peak mail order times such as Christmas, this timeframe may be extended slightly but we will make every effort to dispatch your delivery as soon as possible)
After your order has been dispatched you will be sent an email containing a tracking number. Clicking on the attached hyperlink will allow you to track where you order is.
Yes, If it's still processing and hasn't begun being roasted, picked and packed. If it reaches this stage we cannot guarantee this will be possible as sometimes the systems can be delayed in updating.
As soon as you place your order you will receive an order confirmation email which will have all of your order information (including your order number).
However this can sometimes end up in your spam folder, so please make sure you check there too. If you still can't find the order confirmation email, please get in touch with our support (email@example.com) and we will assist as much as we can.
Yes! As long as we receive the request within 24 hours of the order being placed, we can't guarantee this will be possible though but will always try our hardest.
Due to various stock locations, some orders may come separately. If this is the case you will receive the associated tracking numbers as separate emails.
We would like to inform you about the 'holiday carrier surcharge' that will apply to your orders during peak holiday seasons. This surcharge is a temporary fee imposed by our shipping carriers to accommodate the increased demand and operational challenges they face during these busy times.
It helps ensure the timely and reliable delivery of your packages.These surcharges have complex structures, and in our commitment to providing transparency, we are working to simplify them by simply adding 50 cents onto each order and absorbing some of the extra costs ourselves.
These will go into effect on November 3, 2023, and end on January 13, 2024. Thank you for your support during the holiday season. If you have any questions or concerns, our customer service team is here to assist you. Happy holidays!
These will go into effect on November 3, 2023, and end on January 13, 2024.
Our subscribe and save is the easiest way to get your coffee needs at bay. All our subscriptions are processed with a 10% discount, so you’ll be saving both time and money!
Your card will be charged on the date of your subscription renewal, which is set to every 4 weeks by default after you’ve placed your first subscription order.
Once you’ve activated your account (a link will be sent to your email), you’ll be able to select any delivery frequency that works best for you.
We want to make sure you have as much control as possible with your subscription:
- Change the frequency of your shipments (every 2, 4, 6 weeks etc…)
- You can change an upcoming shipment date to a date of your choosing (can skip a month)
- Change your shipping address (if the order hasn’t already been picked and packed)
- Add one-time purchases
All of these can be managed by logging in, but if you have any issues, please do feel free to get in touch with us.
Of course! You can cancel at any time by logging into your account. If you need any help at all, please do get in touch with our support team (firstname.lastname@example.org) and we will be happy to help.
Head over to the 'Login page' located at the top right of the website, from here click the 'Manage subscriptions' button under the 'Forgot your password?' heading. From here put in your email address and you'll be sent a subscription login that'll give you access. If you require any assistance please don't hesitate to get in touch at email@example.com.